Having trouble with your Internet connection?
Depending on your device, number of people connected, nearby radio interference from other Wi-Fi networks (and even Bluetooth devices), your internet receptivity may be affected. While a ‘wired’ connection is always more reliable, it’s not always convenient.
Here are some easy steps you can take to improve your wireless connectivity.
Make Sure You Are Connected To The Correct Wireless Network
Depending on your location, please connect to:
- The Port Wifi (City Center)
- The Port Wifi (317 Washington)
- The Port Mall (ask your Community Manager for the password)
- The Port 101 Broadway 5GHz (for newer computers)
- The Port 101 Broadway 2.4GHz (for older computers - lots of Bluetooth devices, wireless keyboards, microwave ovens and even baby monitors use this band).
Here’s a primer on differences between 2.4 GHz vs. 5 GHz for the curious: http://www.tp-link.com/en/faq-499.html
*Please be conscientious of your bandwidth use.*
If you have special technical needs, please speak to your Community Manager.
Make Sure You Are Connected To The Closest Access Point (AP)
When you move throughout the building, your computer may stay connected to the first access point it is able to reach. Simply disconnect and reconnect when you change locations to ensure it is connecting to the closest access point.
The further away you are from an access point - particularly in buildings with lots of metal, walls and brick - the trickier it can be to ensure a strong signal. Make sure you are connected to the closest one.
Tip: When logged on to our Kaiser Mall location, visit: http://my.meraki.net From there, you will be able to see how strong your signal is, how many people are sharing the same wireless channel as you and some other nifty diagnostic info (useful when contacting our IT team).
Disconnect And Reconnect To Wi-Fi
- Mac: Select the wireless logo in the menu bar. Choose “Turn Wi-Fi Off” and wait 15 seconds, and then choose “Turn Wi-Fi On”
- Windows: Select the wireless logo in the system tray. Select the wireless network and click on “Disconnect”. Wait 15 seconds, then click on “Connect”.
Restart Your Computer
- Mac: Click on the Apple Logo in the upper-left corner, and choose “Restart...”
- PC: Click on the Start Menu and choose “Restart”.
Move To A Different Part of the Space
There are several Wireless Access Points (and networks) spread throughout the workspace. If one happens to be overloaded you may experience issues on your Wireless network. Please test your connection in another area of the space by disconnecting and reconnecting.
Test Another Device
Please test your wireless connection using another device to determine if it is just the computer that is experiencing issues. Also feel free to ask your neighbors if they are having issues.
Still Having Wireless Issues?
Most traffic congestion issues will resolve themselves in 10-15 minutes. If your connection still does not come back, please send a screenshot of my.meraki.net and provide any information uncovered when performing the above steps to email@example.com. Obviously, if you can't send the email, get in touch with your Community Manager